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e789 Frequently Asked Questions

Got a question about your account, deposits, cricket betting or how to download the app? Browse the answers below — most common questions are covered here so you can get back to playing without delay.

Account Deposits & Withdrawals Cricket Betting Games App & Download

Welcome to the e789 FAQ page. This is the quickest way to find answers to the questions that come up most often among Pakistan players using the platform. Whether you are brand new to e789 and figuring out how to get started, or you are an existing member with a question about a withdrawal or a live betting market, the answers here are written in plain language to get you sorted fast.

The questions are grouped into categories below — Account & Registration, Deposits & Withdrawals, Sports Betting & Cricket, Casino & Games, App & Download, and Responsible Gaming. Jump to whichever section is relevant to what you need. If your question is not answered here, the e789 support team is available 24/7 via live chat — just log in to your account to access it.

All amounts on e789 are in PKR. Deposits and withdrawals are supported via JazzCash, Easypaisa, Raast, Bank Transfer, Visa/Mastercard and other mobile wallets — no currency conversion required.

Account Deposits & Withdrawals Sports & Cricket Casino & Games App & Download Responsible Gaming
Account & Registration

Head to the Register page and fill in your basic details — full name, Pakistan mobile number, email address, date of birth and a secure password. Once you submit, you will receive a verification OTP on your mobile or email. Enter it to confirm your account and you are good to go. The whole process takes under two minutes. You must be 18 or older to register.

Yes, completely free. There is no sign-up fee, no monthly charge and no cost to browse the platform. You only spend money when you choose to make a PKR deposit. You can register, explore the game lobby and look at live cricket betting odds without depositing anything.

No. e789 allows only one account per person. Creating multiple accounts is a breach of the Terms and Conditions and may result in all accounts being closed. If you have forgotten your login details, use the password recovery option on the Login page or contact support — there is no need to open a new account.

Go to the Login page and tap "Forgot password?". Enter your registered mobile number or email address and you will receive an OTP or reset link. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to the e789 support team via live chat — they can verify your identity through other means.

You must be 18 years old or above to register and play on e789. You will need to confirm your age during registration. e789 may request a copy of your CNIC or another government-issued ID to verify your age — this usually happens before your first withdrawal is processed. Any account found to belong to a player under 18 will be closed immediately.

Log in to your account and navigate to Account Settings. From there you can update your contact details. For security purposes, e789 may ask you to verify the change via OTP before it is applied. If you run into any issues updating your details, the support team is available 24/7 to help.
Deposits & Withdrawals

e789 supports JazzCash, Easypaisa, Raast, Bank Transfer, Visa and Mastercard debit/credit cards, and additional mobile wallets. All transactions are processed in PKR — no currency conversion involved. The full list of available options is displayed in the cashier section of your account once you are logged in.

JazzCash and Easypaisa deposits are typically reflected in your e789 balance within a few minutes. Raast transfers are also near-instant due to Pakistan's real-time payment infrastructure. If a deposit has not appeared after 15 minutes, check your mobile wallet transaction history to confirm it went through, then contact e789 support with the transaction reference if needed.

Minimum deposit amounts vary by payment method. These are shown clearly in the cashier section when you select your preferred deposit option. Generally, JazzCash and Easypaisa deposits have a relatively low minimum, making them accessible for players who prefer to start with a smaller PKR amount and increase their deposit over time.

Log in to your account and go to the cashier or withdrawal section. Select your preferred withdrawal method — JazzCash, Easypaisa, Raast or bank transfer — enter the amount and confirm. Withdrawals are processed as quickly as possible; mobile wallet withdrawals to JazzCash and Easypaisa are typically completed within a few hours during business hours. Bank transfers may take 1–2 working days. Your identity verification must be completed before your first withdrawal is released.

Common reasons for a delayed withdrawal include incomplete identity verification (a copy of your CNIC may be required), active bonus wagering requirements that have not been met yet, or a high volume of withdrawal requests being processed at the same time. Log in and check your account status — if everything looks clear on your end and the withdrawal is still delayed beyond the stated timeframe, contact support with your withdrawal reference number.

e789 does not charge platform fees on standard deposits or withdrawals. However, your payment provider — JazzCash, Easypaisa or your bank — may apply their own transaction charges. Check the cashier section when selecting your payment method, as any applicable charges will be displayed before you confirm the transaction.
Sports Betting & Cricket

Yes. e789 covers Pakistan Super League matches, T20 internationals, Test cricket, One Day Internationals and other major cricket tournaments. Markets include match winner, top run scorer, most wickets, total runs per over, player performance and more. Visit the Sports or Bet section after logging in to see all available markets for upcoming and live matches.

Yes, live in-play betting is one of the most popular features on e789. You can place bets while a cricket match is in progress — odds update ball by ball to reflect the current state of play. This means you can react to what is happening in a PSL match in real time, rather than being locked into pre-match odds. The live betting section is accessible from the Sports and Bet pages.

Alongside cricket, e789 offers betting on football (including international leagues and tournaments), esports, and other sports events. The full list of available sports and markets is displayed in the Sports section. Coverage varies by season and tournament schedule — more markets are available during major sporting events.

If a cricket match is abandoned, cancelled or significantly interrupted before a result can be determined, bets are generally voided and your stake is returned to your account. The specific settlement rules depend on the bet type and the market — detailed rules are available in the Terms and Conditions section. If you have a question about a specific settled bet, contact support with the bet reference.
Casino & Games

e789 has a wide range of games across several categories. The Slots section has hundreds of titles — from three-reel classics to modern video slots with free spin features and bonus rounds. The Casino section includes live dealer games such as baccarat, roulette and blackjack with real dealers streaming in real time. The Fish Games section offers a completely different style of gameplay popular with many Pakistan players. Browse everything from the Game Lobby.

Slot and RNG-based games on e789 use certified Random Number Generator technology, which means every outcome is independently random and cannot be predetermined or manipulated. Live casino games are operated with real dealers and physical cards or wheels — outcomes are determined by the actual physical game in front of the camera. Game providers maintain their own testing and certification processes.

Yes. Fish games on e789 are fully optimised for mobile play. They work well on both Android phones through the app and via the mobile browser. The touch controls are designed for a phone screen, so targeting and shooting in fish games is smooth and responsive. Download the Android app from the Download page for the best mobile gaming experience.

Yes. Live casino tables on e789 — including baccarat, roulette and blackjack — operate 24 hours a day, 7 days a week. Whether you log in during the day or late at night, there will be active live tables with real dealers available. Peak hours tend to have more table options and higher player activity, but the core tables are always running.
App & Download

Visit the Download page on e789.win and tap the Android download button. An APK file will be downloaded to your phone. Before installing, go to your phone's Settings → Security and enable "Install from unknown sources" (the exact wording varies by Android version). Once enabled, open the downloaded APK file and follow the installation steps. The whole process takes about a minute.

The dedicated app is currently available for Android devices. iPhone and iPad users can access the full e789 platform through the Safari or Chrome browser on their device — the mobile website is fully optimised for iOS and provides the same game selection, betting markets and account features as the Android app. Check the Download page for the latest availability information.

Yes, the app is completely free to download and install. There are no app subscription fees or charges for using the mobile version of e789. Standard mobile data charges from your network provider (Ufone, Jazz, Telenor, Zong etc.) may apply when downloading or streaming live casino — connect to WiFi for the initial download if you want to avoid using mobile data.

First, try closing the app completely and reopening it. If the issue persists, check whether a newer version of the app is available on the Download page — installing the latest version resolves most performance issues. Make sure your Android device has enough free storage space, as low storage can cause apps to crash. If problems continue after reinstalling, contact e789 support via the website's live chat.
Responsible Gaming

Log in to your account and visit the Responsible Gaming section in your account settings. From there you can set daily, weekly or monthly PKR deposit limits. Once a limit is set, it takes effect immediately and cannot be increased until a cooling-off period has passed. Decreasing your limit, however, takes effect straight away. This tool is there to help you stay in control of your spending.

Yes. e789 offers session time reminders, cooling-off periods and self-exclusion options. If you want to take a short break, you can set a cooling-off period during which your account is temporarily locked. If you feel you need a longer break or want to close your account permanently, contact e789 support directly. See the Responsible Gaming page for full details on all available tools.

If you feel that gaming is no longer staying within a comfortable limit — whether it is time spent, money spent, or the emotional impact — please reach out for support. Talk to someone you trust, or use the self-management tools in your e789 account settings to set limits or take a break. The Responsible Gaming page has more guidance on managing your play in a healthy way. e789 is for adults 18+ and is meant to be an enjoyable form of entertainment, not a source of financial stress.
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Explore e789 Features

Everything you need in one platform — built for Pakistan players

Cricket & PSL Betting

Bet on Pakistan Super League, T20 internationals and all major cricket formats. Live in-play odds update ball by ball so you can react to the match as it happens.

Live Casino 24/7

Real dealers, real tables — baccarat, roulette and blackjack available around the clock. Stream in real time from any device, any time of day or night.

Hundreds of Slots

Classic reels, video slots, free spin features, bonus rounds and progressive jackpot titles — browse the full collection from the Game Lobby any time.

PKR Payments — JazzCash & More

Deposit and withdraw in PKR using JazzCash, Easypaisa, Raast, Bank Transfer or cards. No currency conversion, no unnecessary delays for Pakistan players.

Android App — Fast & Free

Download the e789 Android app for a faster, more convenient mobile experience. Log in once and jump straight to cricket betting, slots or live casino.

Responsible Gaming Tools

Set deposit limits, session reminders and cooling-off periods directly from your account settings. e789 is for adults 18+ — play within a budget that works for you.

Ready to Get Started with e789?

Registration is free, takes under two minutes, and gives you access to cricket betting, live casino, slots, fish games and more — all in PKR. Download the Android app for the best mobile experience.

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