Privacy Policy – e789 Online Gaming Pakistan

1 Introduction

e789 ("we", "us", "the Platform") operates the online gaming and sports betting platform available at e789.win and via the e789 Android app. We take the privacy and security of our players' personal data seriously. This Privacy Policy sets out in plain terms what data we collect from you, why we collect it, how we store and protect it, and what your rights are in relation to it.

This policy applies to all registered players and visitors to e789, regardless of whether you access the platform via web browser or the mobile app. It covers all products and services on e789, including casino games, slots, live casino, sports betting on cricket (PSL, T20, international series) and football, fish games, and all payment and account functions.

If you have questions about anything in this policy or want to exercise any of your rights, the contact details for our support team are provided at the end of this document.

2 Data We Collect

e789 collects personal data that falls into the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, national ID details	Registration & KYC verification
Contact Data	Mobile number, email address	Registration
Account Data	Username, account balance, transaction history	Ongoing account activity
Payment Data	JazzCash/Easypaisa account reference, bank details	Deposit & withdrawal
Gaming & Betting Data	Game sessions, bets placed, winnings, bonus usage	During platform use
Technical Data	IP address, device type, OS version, browser	Automatically on access
Usage Data	Pages visited, features used, session duration	Automatically on access
Communications Data	Support chat logs, emails to support team	When you contact support

We do not collect sensitive personal data such as health information, religious beliefs or political opinions. We do not collect financial data beyond what is necessary to process PKR transactions through your chosen payment method (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet).

3 How We Collect Your Data

Data is collected through the following means:

• Direct input: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting support.
• Automated collection: Technical and usage data collected automatically when you access e789 via browser or the Android app, including IP address, device identifiers and session behaviour.
• Payment providers: Transaction reference data received from JazzCash, Easypaisa, Raast or other payment processors when a deposit or withdrawal is confirmed. e789 does not store full payment credentials — those are handled by the payment provider directly.
• Cookies and similar technologies: Small files stored on your device that help us maintain your session, remember preferences and understand how the platform is used. See Section 7 for full details.

4 How We Use Your Data

e789 uses your personal data only for the purposes listed below. We do not use your data for purposes that are incompatible with these stated purposes without informing you first.

• Account management: Creating and maintaining your e789 account, verifying your identity and age (18+ requirement), and keeping your account secure.
• Transaction processing: Processing PKR deposits and withdrawals through your chosen payment method and maintaining an accurate transaction history for your account.
• Platform delivery: Providing access to casino games, slots, live casino, sports betting markets, fish games and the game lobby as a registered player.
• Fraud and abuse prevention: Detecting and investigating suspicious activity, multiple account creation, payment fraud or misuse of bonuses and promotions.
• Customer support: Responding to your enquiries, resolving disputes and providing assistance with your account or any platform issue.
• Responsible gaming: Monitoring for signs of problem gambling behaviour and applying player-requested limits, cooling-off periods or self-exclusion as instructed.
• Platform improvement: Analysing aggregated usage data to improve the performance, design and content of e789, including the mobile app experience.
• Legal and compliance: Meeting any applicable record-keeping or reporting obligations that arise from operating an online gaming platform.

5 Sharing Your Data

e789 does not sell or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Game providers: To deliver game content and ensure fair play, limited technical data (such as session tokens) may be passed to the game software providers whose titles are available on e789. These providers are bound by data processing agreements.
• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and other payment service providers solely to process your PKR deposits and withdrawals. Each provider operates under their own privacy and security standards.
• Identity verification services: If additional KYC (Know Your Customer) verification is required, your identity documents may be processed by a third-party verification service. This data is not retained beyond the verification process.
• Legal requirements: e789 may disclose your data if required to do so by applicable law, court order or in response to a legitimate lawful request from an authorised authority. We will only disclose what is legally required.
• Business transfers: In the event of a merger, acquisition or sale of e789's business or assets, player data may form part of the transferred assets. Players will be notified if this occurs and their data is affected.

All third parties who process data on e789's behalf are required to handle that data securely and only for the purpose for which it was shared.

6 Payment Data and PKR Transactions

All financial transactions on e789 are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet, the actual processing of the payment happens through the respective payment provider's secure systems. e789 receives a transaction confirmation and reference — we do not store your full JazzCash PIN, Easy paisa account number, card number, or any other full payment credential on our servers.

Transaction records — including deposit amounts, withdrawal requests, dates and payment method types — are retained as part of your account history. This is necessary to maintain an accurate PKR balance, process withdrawal requests correctly, and resolve any payment disputes that may arise. You can view your full transaction history at any time from within your e789 account.

If a withdrawal cannot be processed due to a mismatch in account details or a failed verification check, e789 support will contact you using the details registered to your account to resolve the issue.

7 Cookies and Tracking Technologies

e789 uses cookies and similar tracking technologies on the website and Android app. These are small data files stored on your device that help the platform function correctly and allow us to understand how players use the service.

• Essential cookies: Required for the platform to operate. These maintain your login session, remember your language preference and keep your account secure during a session. You cannot opt out of these without losing access to the platform.
• Functional cookies: Remember your preferences — such as game display settings or previously selected payment methods — so you do not have to re-enter them each visit.
• Analytics cookies: Help us understand which parts of e789 are used most, how players navigate between games and betting markets, and where technical errors occur. This data is aggregated and does not identify you individually.
• Session cookies: Temporary cookies that expire when you close your browser or end your app session. Used to maintain the state of your current gaming session and betting slip.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the e789 platform, particularly session maintenance and game loading. The Android app uses equivalent local storage mechanisms in place of browser cookies.

8 Data Retention

e789 retains personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specific retention periods are as follows:

• Account and identity data: Retained for the lifetime of your account and for a period of up to 5 years after account closure, to allow for dispute resolution and compliance with any applicable record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for up to 5 years from the date of each transaction.
• Gaming and betting data: Game session logs and bet history are retained for up to 3 years. Aggregated, anonymised gameplay statistics may be retained indefinitely for platform improvement purposes.
• Support communications: Chat logs and email correspondence with the support team are retained for up to 2 years from the date of the last interaction in a given support case.
• Technical and usage data: Log files and session data are retained for up to 12 months, after which they are either deleted or fully anonymised.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you personally.

9 Security Measures

e789 takes data security seriously and implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss or misuse:

• SSL/TLS encryption: All data transmitted between your device and e789's servers is encrypted using SSL/TLS protocols. This applies to both the website and the Android app.
• Secure password storage: Account passwords are hashed using industry-standard cryptographic methods. e789 staff cannot view your password in plain text.
• Access controls: Access to player data within e789's internal systems is restricted on a need-to-know basis. Staff with access to personal data are bound by confidentiality obligations.
• Payment channel security: PKR transactions are processed through the secure infrastructure of established payment providers (JazzCash, Easypaisa, Raast, banks). e789 does not handle raw financial credentials.
• Session security: Login sessions time out after a period of inactivity. Suspicious login attempts — such as access from an unfamiliar device or location — may trigger additional verification steps.

While e789 uses reasonable security measures, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for logging out when you are finished, particularly on shared devices. If you suspect unauthorised access to your account, contact e789 support immediately.

10 Your Rights Over Your Data

As a registered player on e789, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team with your request:

• Right to access: You can request a copy of the personal data e789 holds about you. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to correction: If any of your personal data held by e789 is inaccurate or out of date, you can ask us to correct it. Some data — such as your registered name — may require supporting documentation to update.
• Right to deletion: You can request that e789 delete your personal data. We will honour this request where we are not required to retain the data for legal, compliance or dispute resolution purposes. Note that deletion of your account data will result in permanent account closure.
• Right to restrict processing: In certain circumstances you can ask e789 to limit how your data is used while a dispute or correction request is being resolved.
• Right to data portability: You can request a copy of your account and transaction data in a structured, machine-readable format.
• Right to withdraw consent: Where data processing is based on your consent (for example, optional communications), you can withdraw that consent at any time through your account settings or by contacting support.

e789 will respond to data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, in which case we will inform you of the extension and the reason for it.

11 Minors and Age Verification

e789 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and KYC process, and e789 reserves the right to request proof of age documentation at any time.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to close the account and delete the associated data. If you are a parent or guardian and believe a minor has registered on e789 using your or another person's details, please contact our support team immediately so we can investigate and act.

12 Changes to This Privacy Policy

e789 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes that significantly affect how your data is used or your rights over it, e789 will notify registered players via the contact details on their account where reasonably practicable. However, it is your responsibility to check this page periodically to stay informed of the current policy. Continued use of e789 after an updated policy is published constitutes your acceptance of the changes.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the e789 support team. We are available 24 hours a day, 7 days a week.

You can also visit our FAQ page for answers to common account and privacy questions, or review our Terms and Conditions for the full platform rules.

Support email: [email protected]